Attention MA Healthcare Workers: In Times of Stress, Free Volunteer Trained Peer Supporters Are Just a Call Away

In the video below, I discuss the importance of peer support for health care workers, and why I  became a volunteer for the Betsy Lehman Center’s new statewide Virtual Peer Support Network. 

Trained peers listen and support when times are tough.

In healthcare, exposure to sickness, dying, and death are a feature of the job. It is normal for clinicians to sometimes feel burnout, stress or suffer because of an adverse outcome, whether it’s work related, perhaps due to unexpected patient harm, or personal, such as a divorce or loss of a loved one.  These feelings are are not weaknesses. They are normal parts of being a human being and speaking with someone else about it can actually help. That’s what the Betsy Lehman Center Virtual Peer Support Network program is all about, and why I’m part of it.

The Virtual Peer Support Network is a free service that connects colleagues in the Massachusetts medical community with peers who are trained to help with the difficult feelings that can accompany working on the front lines of health care. Peer supporters are volunteers who provide encouragement, support and resources to colleagues. All conversations are confidential. The Betsy Lehman Center will connect healthcare workers with a trained peer supporter who works in a similar role. For example, physicians support physicians, nurses support nurses, etc.

Individuals who want to talk to a peer supporter can complete this request form or call 617-701-8101 to reach someone at the Betsy Lehman Center.  

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Physician Burnout is a Public Health Crisis Which Needs to be Addressed Now

Last week, the Massachusetts Medical Society – Massachusetts Health & Hospital Association Joint Task Force on Physician Burnout in association with the Harvard T.H. Chan School of Public Health, and Harvard Global Health Institute released a white paper entitled, A CRISIS IN HEALTH CARE: A CALL TO ACTION ON PHYSICIAN BURNOUT.

My friend and colleague, Dr. Alain Chaoui, President of MMS, Michelle Williams, Professor and Dean of the Faculty, Harvard T.H. Chan School of Public Health and I wrote an Op-Ed which appeared in The Boston Globe last week: Doctor burnout is real. And it’s dangerous. In both publications we advocate for for removal of barriers to mental healthcare for clinicians, the employment of Chief Wellness Officers at healthcare institutions and optimization of the current generation of electronic medical records (EMRs).

These recommendations received widespread attention, as they were simultaneously covered by Priyanka Dayal McCluskey in her front page Boston Globe story: Physician burnout now essentially a public health crisis and by Heather Landi in Healthcare Infomatics: Research: Physician Burnout is a Public Health Crisis; Improving EHR Usability is Critical.

The most valuable asset of any organization is the worker on the front-lines. Today, too many of these clinicians are bleeding.

Let’s work together to bring these three recommendations to fruition while helping bring joy back to caring in 2019.

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Medicine is the Deadliest Profession: It Needn’t Be

10 Steps to Prevent Physician Suicide for 2019

Each year, the graduating classes of three average size medical schools don’t add a single physician to the US workforce; they simply replace the 300 to 400 physicians the American Foundation for Suicide Prevention estimates kill themselves each year. We lose a doctor a day to suicide.

In a recent blog post a healthcare CEO asked, “Is the rate of physician suicide statistically different from that of other highly paid professionals?” Yes.

The American Psychiatric Association reported that physicians have the highest suicide rate of any profession at their annual meeting in 2018, higher in fact than active duty military personnel.

The same is true for Finland, Norway, Australia, Singapore and China.

The time to prevent physician suicide, rigorously document its occurrence, remove the stigma of seeking mental health care and to care for suicide victims’ workplace survivors is long overdue.

Physicians know how to stay healthy. This is why it is especially tragic that the only cause of death where the risk to physicians is higher than the general public is suicide.

Worse, we’ve been aware of this slow motion tragedy for generations and it is largely preventable. S. Dana Hubbard, M. D., Director, Bureau of Public Health Education, New York City Department of Health published the fact that physicians lead the list of suicides by professions in the American Journal of Public Health, in 1922.

Almost a century later mystery still shrouds the exact number of physician suicides each year as families and employers alike are reluctant to tell the truth in public, due to the fear of stigma. Medical examiners may have difficulty distinguishing intentional from unintentional traumatic deaths. Even when a suicide is accurately determined, there is no consistent reporting of the victim’s occupation.

Most experts agree the physician suicide rate is roughly twice that of the US population in general, and it is even worse for female physicians. A meta-analysis of physician suicide published in the American Journal of psychiatry demonstrated that both male and females physicians are more likely to die by suicide compared to the general population (1.41 times more likely for male physicians and 2.27 times more likely for female physicians).

The US healthcare system is killing physicians.

Students and young Physicians have been documented to be actually more resilient and less depressed than the US average. Then we are subjected to stress, moral distress and trained to ignore the symptoms of depression until it is too late. A study published in the Archives of General Psychiatry demonstrated that the rate of depression among physicians immediately prior to entering internship was 3.9%. During internship, this rate skyrocketed to 25.7%.

Factors contributing to the epidemic of physician suicide include:

  1. Repetitive exposure to death and dying
  2. Exact knowledge of (and ready access to) lethal means
  3. Stigma associated with asking for mental healthcare and
  4. Our profession’s excessive dependence on self-reliance.

While the first two factors above are likely inherent to the profession, the latter two factors driving suicide are amenable to mitigation.

Here are Ten Suggestions for 2019:

  1. Put an end to the silent curriculum (Don’t ask for help. Never show weakness.”) in physician training programs.

Part of the reason physicians don’t ask for help is that in training we were taught the unwritten rule: “Don’t ask for help and never show weakness.”

On my first day of surgical internship, I was naturally a bit apprehensive, given the enormous privilege and responsibility I was about to be given, caring for, and operating on some of the most ill patients in one of the finest academic medical centers in the US. I was shocked and taken aback by the advice the entire group of us surgical interns were given by the senior attending surgeon, tasked with orienting us. He said, “Always remember that while you are here… you are swimming with sharks. So don’t make waves, and if you are bit, don’t bleed.” It is this kind of abusive attitude which I am confident cost one of my female classmates her life, during her surgical residency when she killed herself halfway across the country in another surgical training program.

We must incorporate wellness into both the written (and silent) curriculum.

2. The Physicians need better access to mental health care without fear of punishment for admitting they need help.

Dr. Michell Hardison, a well-respected family doctor in Raleigh NC chose suicide over psychiatric care for his depression. His daughter Anna Hardison Severn revealed, “He was 100% positive that if he came forward and said he needed help that there would be a reprisal of some kind.”

State medical boards are responsible for licensing physicians and protecting the public by ensuring physicians meet high standards. There is nothing wrong with medical boards asking physicians if they have a medical or psychiatric condition which might lower the quality of the care they deliver. They should not however ask if a physician has ever been under the care of a mental health professional. For if they do this, physicians will forgo needed care which could harm the doctor and jeopardize the quality of the care for their patients.

The Federation of State Medical Boards (FSMB) Workgroup on Physician Wellness and Burnout made 35 recommendations to better address physician burnout. These recommendations should be adopted by all states. They advise against asking probing personal questions regarding a physician’s mental health. The FSMB specifically recommended that state medical boards indicate“it is not only normal but anticipated and acceptable for a physician to feel overwhelmed from time to time and to seek help when appropriate.”

3. Not only should the electronic medical record must be optimized, but processes and systems must be optimized in order to get the most out of this technology and improve user satisfaction.

How it is that healthcare is the only industry where digitization/computerization has decreased worker productivity? The epidemic of physician burnout, driven by administrative hassles, loss of professional autonomy and increasing workloads is contributing to physician burnout, depression and suicide.

It is inexcusable that for every hour physicians spend facing a patient in their office, they are forced to spend two hours tending to desk work and documentation in the electronic medical record.

At UC Davis Medical Health, Scott MacDonald, MD, FACEP demonstrated that by optimizing their electronic medical record’s use, the health system could both dramatically increase physician satisfaction with their EHR and improve their quality of life. They were able to eliminate over 25 hours of unproductive, unnecessary busy work from their physicians’ schedule each month! Imagine how much more time physicians could spend meaningfully caring for their patients and achieving work life balance if this innovation were to be adopted nationwide.

4. Stop the stigma. Employers of physicians, including hospitals, physician groups and residencies must encourage and normalize accessing mental health care.

We must destigmatize and treat physician depression in order to prevent suicide. One study found that access to residency positions was limited for fully qualified students who had requested psychiatric counseling! Only when seeking out a councilor is considered “normal” will physicians ask for help when they need it. All too often, physicians are encouraged to keep vulnerabilities hidden and not ask for help.

5. The practice of requiring medical students and residents to obtain mental health care at their own institution limits confidentiality and should be eliminated.

Until the stigma of obtaining mental health is completely relegated to the ash-bin of history, the confidentiality of accessing such services is critical, particularly for physicians in training. Some student and resident health plans require trainees to obtain healthcare at their own institution, limiting confidentiality for both physical and psychiatric conditions. This paternalistic and antiquated requirement should be eliminated.

6. Peer support should be available at times of great vulnerability:

Medical errors, patient injuries and patient deaths are obviously painful for the patient’s families. Less well understood is the fact that physicians also suffer emotionally in such circumstances, particularly if they believe they have somehow failed their patient and begin to second-guess their own competence.

In times of great stress, such as these or when facing a medical malpractice lawsuit, physicians are extra vulnerable to depression and suicide. It is at these times that confidential peer support, advice from a colleague who has endured the same stressor is most helpful. Employers should plan ahead for such events and offer well-structured and readily available confidential peer to peer support programs to their employed and affiliated physicians.

7. We must accurately keep track of suicide rates by profession. State medical examiners should record the occupation of all suicide victims, including what school they are attending if they are in college or graduate school.

Only then can we identify opportunities for improvement and evaluate whether our interventions are effective in stemming the tide of this horrific slow motion tragedy.

This would capture both the number of physicians / medical students who are committing suicide, and also spotlight any outlier institutions.

8. Postvention: Care for the bystanders after a physician suicide is essential.

Post-suicide counseling and peer support is especially important after a colleague has committed suicide. Toolkits such as the American Foundation for Suicide Prevention’s toolkits are available on line. There is even a toolkit specifically designed for medical schools to utilize after a medical student suicide.

9. Encourage all physicians to select their own trusted primary care physician (and regularly check in with that physician).

All too often physicians follow the dictum, “physician heal thyself.” Employers and affiliated institutions should encourage all medical students, residents and practicing physicians to choose their own trusted primary care physician. In addition to obtaining objective evidence based care from a personal physician, these trusted doctors represent another touch point from which distressed physicians can obtain emotional support.

10. Accessing medical care, whether physical or psychiatric, should be modeled by mentor physicians.

Organizational leaders should model self-care, access mental health care publicly and publicly reinforce the necessity of a healthy work-life balance.

Together we can end the epidemic of physician suicide. Let’s make it happen in 2019.

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Crowdsourcing Solutions to Physician Burnout

(Your help is needed to influence CEOs nationwide.)

Physician burnout is a public health crisis. Yet many healthcare CEOs don’t fully appreciate the significance of this silent epidemic. Only prioritization by CEOs can bring about the cultural change necessary to address the systemic causes of physician burnout.

 

Recently I had a thought provoking conversation with a successful healthcare CEO. He had read the Health Affairs blog PHYSICIAN BURNOUT IS A PUBLIC HEALTH CRISIS: A MESSAGE TO OUR FELLOW HEALTHCARE CEOS. Yet he wasn’t convinced this global statement was sufficiently backed up by enough facts in the brief article.

 

Through years of personal experience I know that this CEO cares deeply about his patients, his staff and his physicians. He noted as CEO, he already has many priorities. Before his organization takes on an additional priority (addressing physician burnout) he needs to better understand why this issue should displace other pressing concerns. He has been hearing more about the issue in the past couple of years, and he wonders if it deserves the attention it is receiving. He said that he assumed if he could tell me what he was thinking, I could more effectively change his mind on the subject.

 

He raised a dozen important questions. In order to convince him, and other healthcare executives to expend significant attention and resources to combat physician burnout, I suspect we need to clearly and convincingly answer his questions, heavily supported with evidence based literature.

 

Your answers to his questions will help CEOs and board members across the country effectively prioritize this silent epidemic.

 

A dozen questions related to physician burnout (posed by a thoughtful hospital CEO)

1. What can the literature on physician burnout teach us about what will work to resolve this issue?

 

2. What is the underlying etiology of burnout; is physician burnout an individual response to stimulus versus an industry-wide systemic issue?

 

3. What is the evidence to suggest that physician burnout is a significant and compelling issue warranting the level of attention it is getting?

 

4. Regarding physician suicide, the rate is higher than that which is reported in the general public. Is the rate of physician suicide statistically different from that of other highly paid professionals?

 

5. Is the reporting of only one symptom of physician burnout truly a manifestation of moderate or severe burnout?

 

6. The Health Affairs blog states that the consequences of burnout threaten our US health system. Some may find the link between having one symptom of burnout and a real threat to the entire health system a pretty big jump. What is the evidence to support this conclusion?

 

7. If it is the push from outside regulators, legislators, public and private payers, EHR manufacturers, etc. which is the main force contributing to loss of physician autonomy and happiness, won’t we need to effectively address these stakeholders underlying concerns in order to successfully convince them to alter their policies?

 

8. The Health Affairs blog’s list of responses is heavily weighted to what everyone else needs to do to unburden doctors.  If one steps back 20 steps and looks at this from a historical perspective; physicians and providers are being told what to do, because cost is too high and  outcomes too poor. We, the insiders in this system, have not effectively convinced the public that:

  • we are as safe as we can be
  • we don’t waste resources
  • we don’t have unwarranted variation
  • we are not motivated too frequently by money (with supply creating demand,) and that
  • we are producing outcomes equal to other countries that have much lower costs.

Until we internally fix the healthcare delivery system we will continue to see the push for more oversight, more quality measures and more use of data.    Won’t pushing back at regulators ultimately fail, unless the underlying reasons for their concern/activism are also successfully resolved?

 

9. Is the call to alleviate physician burnout due to a significant threat to the entire healthcare ecosystem, or due to the fact that physicians are more powerful?  (In that they are highly intelligent, historically autonomous, socially powerful and able to push back against change more successfully than other groups facing similar industry change.)

 

10. What is the responsibility the individual physician to develop and improve individual resilience (possibly through lifestyle changes related to diet, exercise, sleep, healthy habits etc.) versus what is the responsibility of those of us who oversee large segments of the entire healthcare ecosystem to address systemic causes of physician burnout?

 

11.  Is physician burnout a manifestation of resistance to necessary change within the healthcare ecosystem or something more than that?

 

12. Will a big public push to address the systemic causes of physician burnout create value, be neutral or create harm for all stakeholders, most importantly the public?

 

We all want the same things, safe and effective care for our patients, patient satisfaction and cost effectiveness. None of this can happen without a healthy, resilient workforce.

 

Would you please help by answering a few of these questions? Please feel free to comment or send me an email at  Steve@DefoSays.com

 

I will be sharing the answers to these questions, one or two per week as your answers become robustly convincing.

 

Thanks in advance and enjoy your summer!

 

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Healthcare is sick. Physician Burnout is its symptom. It affects you and you can help.

The problem:

In one study of musculoskeletal radiologists, the physician burnout rate was reported at 80%!

The rate of physician suicide is twice that of the public at large, and it’s worse for women physicians. 400 physicians commit suicide each year, and experts believe that’s likely an underestimate. Hence stunningly, roughly a million patients a year lose their physician to suicide.

What is physician burnout?

When physicians devote excessive time and effort to useless tasks required by an inefficient system, overactive payers and burdensome regulators, emotional exhaustion sets in.

With depersonalization, physicians lose the ability to be empathetic and often become emotionally distant to patients and families. This can be perceived as callousness or even cynical behavior by patients and their families. This may manifest as an inability to express grief for patients’ or families’ losses. Naturally this negatively affects the patient experience and the patient’s confidence in the physician’s recommendations. These patients are less likely to follow their physician’s advice, resulting in poorer patient outcomes.

Over time, as the physician continues to jump through what they consider meaningless hoops, they begin to experience feelings of low achievement and decreased effectiveness. They begin to feel not only that the bureaucratic button pushing required of them is meaningless, but the actual task of healing begins to lose value for the physician. As physicians begin to view their work as meaningless, the quality of their work suffers.

Physician burnout affects us all: lower quality, higher costs, reduced access

A healthy, high functioning physician is the foundation of a high functioning healthcare system.  Yet reports indicate physician burnout rates are worsening nation wide.

Chronic fatigue, alcoholism and drug addiction are all associated with physician burnout.

Burnt-out physicians deliver a lower quality of care, receive lower patient satisfaction scores, have a lower capacity to effectively engage and lead the healthcare team, and their suffering results in lower team morale.  Patient safety is compromised. Unnecessary consultations or lab tests are ordered. They are more likely to make medical errors and, suffer medical malpractice suits. The culmination of all this activity drives up healthcare costs, reduces quality and limits access to care.

Why today? Healthcare’s triple threat: Electronic Health Records (EHRs) insurance requirements and government regulations

Physicians have always worked long hours, but now physicians tell me that time wasted jumping through what they consider meaningless hoops is driving them to distraction.

Burnout is related to loss over control of work, disrespectful leadership, increased performance measurement (some of our physician organizations and hospitals are responsible for monitoring and improving over 600 quality metrics!) increasing complexity of medical care, implementation of EHRs  and profound inefficiencies in the practice environment. Many (one might venture to say most) EHRs are not optimized to facilitate efficient physician practice.

One physician leader recently told me that his EHR allows monitoring of how many hours each day a physician is logged on to the EHR, entering data. He told me he was shocked at the results: Physicians in his practice are often logged on, writing notes and answering emails for up to 18 hours a day. He can’t believe they can survive with this lack of sleep.

Also contributing to worsening physician stress is a poor balance between effort and reward, lack of community, lack of fairness and values conflict.

How does physician burnout drive up healthcare costs?

Early retirement, reduced physician hours and physician turnover costs directly affect physician employers and practices. The reduced quality of care delivered by burnt-out physicians, the increased medical error rate associated with physician burnout, unnecessary testing and referrals generated by burnt-out physicians and increased medical malpractice risk and malpractice premiums all indirectly contribute negatively to healthcare costs in America.

Path to the future:

A recent Health Affairs blog authored by 11 health system CEOs including Massachusetts’ own  Dr. David Torchiana,  President and CEO of Partners HealthCare and Dr. Steven Strongwater, President and CEO of Atrius Health offered the following first steps towards a solution;

Health systems need to:

  •    Recognize that physician well-being is critical
  •    View physician well-being as a core priority
  •    Regularly measure physician well-being/burnout
  •    Include these measures in institutional performance dashboards
  •    Allocate the resources necessary
  •    Hold management accountable for improving physician well-being/burnout
  •    Evaluate and track the institutional costs of physician turnover, early retirement, and reductions in clinical effort.
  •    Emphasize leadership skill development
  •    Understand and address more fully the clerical burden
  •    Encourage government/regulators to address the increasing regulatory burden
  •    Reduce the burden of the EHR on all users
  •    Compile and share best practices
  •    Educate their fellow CEOs about the importance of this work

MMS and MHA jointly forming a Physician Burnout Task Force

The Massachusetts Health and Hospital Association (MHA) is partnering with the Massachusetts Medical Society (MMS) and is currently in the process of creating the MMS-MHA Physician Burnout Task Force. This will be composed of physicians and physician group leaders from within both hospital and physician practice environments. The task force work is expected to begin in January 2018 and conclude its work by year end. If you have any information which may be germane to understanding, addressing and successfully combating physician burnout, would you please send it along to:

Steve@defosays.com

Thanks in advance!

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